Emotional Intelligence and Communication Course

Emotional Intelligence and Communication Course

Introduction: Emotional Intelligence and Communication Course

 

Emotional Intelligence (EI) makes the difference between average and star performers. Exceptional employees appear to be those who have greater levels of self-awareness and who are not only able to manage themselves but also able to understand and work effectively with others. This course is ideal for any employee wanting to develop their emotional intelligence and perform at a higher level.

Outline: Emotional Intelligence Course

What is Emotional Intelligence?

• Defining Emotional Intelligence (EI)
• Assessing your own EI
• A framework to develop EI competencies
• Outlining the core EI competencies
• The benefits of becoming more Emotionally Intelligent

Becoming Self-managed

• Self-motivation to achieve goals
• The benefits of managing and controlling your emotions
• Staying focused and calm under pressure

Building and Managing Relationships

• Why relationships succeed or fail
• Building and managing internal and external relationships
• Communicating with and influencing others for enhanced results
• Managing conflicts with others
• Developing others using emotional coaching
• Action planning

The Self-aware Employee

• The importance of self-awareness for development
• Understanding your personal strengths and weaknesses
• Understanding your emotional responses and their impact on others
• Seeking on-going feedback to become more self-aware

 

The Socially-aware Leader

• Understanding and empathising with others
• Building rapport with a broad range of people
• Managing and engaging emotions within your team
• Leadership strategies for developing more Emotionally Intelligent teams

 

Objectives: Emotional Intelligence and Communication Course

 

By attending this programme participants will:

• Learn how to build relationships with others which enable them to interact with others more effectively
• Understand the EI model and its core competencies
• Discover the benefits of EI to themselves, their team, and organisation
• Identify strategies and opportunities to apply EI in their role

Course Outline

What is Emotional Intelligence?

• Defining Emotional Intelligence (EI)
• Assessing your own EI
• A framework to develop EI competencies
• Outlining the core EI competencies
• The benefits of becoming more Emotionally Intelligent

The Self-aware Employee

• The importance of self-awareness for development
• Understanding your emotional responses and their impact on others
• Seeking on-going feedback to become more self-aware
• Understanding your personal strengths and weaknesses

Becoming Self-managed

• Understanding and empathising with others
• Building rapport with a broad range of people
• Managing and engaging emotions within your team
• The benefits of managing and controlling your emotions
• Staying focused and calm under pressure
• Self-motivation to achieve goals

The Socially-aware Leader

• Leadership strategies for developing more Emotionally Intelligent teams

Building and Managing Relationships

• Why relationships succeed or fail
• Managing conflicts with others
• Building and managing internal and external relationships
• Developing others using emotional coaching
• Action planning
• Communicating with and influencing others for enhanced results

Benefits of mastering these skills include:

 

• A more relaxed, influential communication style
• Being a team-player with effective negotiation and collaboration skills
• Improved relationships and an uplifting working environment
• Increased performance and productivity

 

The course Emotional Intelligence and Communication Course is offered throughout  South Africa (including major centres like Johannesburg, Sandton,  Durban, Cape Town, Port Elizabeth, East London, Bloemfontein)

For further details on course please use contact form below