Interpersonal Conflict Course

Interpersonal Conflict Course

 

Conflict Management, Interpersonal Conflict Course, Stress Reduction and communication skills for Administration Professionals Course (Personal Assistants and Secretaries)

 

Outline: Conflict Management, Interpersonal Conflict Course, Stress Reduction and communication skills for Administration Professionals Course (Personal Assistants and Secretaries)

 

Background: Conflict Management, Stress Reduction and communication for Administration Professionals Course (Personal Assistants and Secretaries)

 

 

Administration Professionals (including Personal Assistants and Secretaries) are much pressurised with demands from all corners of the company.

 

In an average day you are often have high levels of demands from different people. This results in your having to work long hours to meet all demands. The worse part about this is even if you do work the long hours you often find that you still don’t have an enough time to deal with all the tasks. This leads to criticism and you often need a “thick skin” to continue to keep that smile on your face.

 

The course below helps you survive the tough corporate word by building personal relations and understanding emotional trigger points (your own and others)

 

You will understand how to deal with rude, aggressive and unreasonablebehaviour.

The program aims to teach you to communicate and engage effectively, respond quickly to situations and bullies and most of all not to succumb to unreasonable pressure.

Tips will be shared as to how to reduce stress, prioritise yourself and perform at your optimum.

 

Areas covered: Conflict Management, Stress Reduction and communication for Administration Professionals Course (Personal Assistants and Secretaries)

 

• recognise how you respond when you are under stress (and all the theory backing it up)
• Building your resilience (understand it and build it up)
• When difficulties are encountered be able to effectively cope with them
• Building your resilience to tackle tough situations
• Basic rules and guidelines for difficult communications
• Communicate in the context of difficulty.
• Personal stress reduction techniques.
• ways to deal with tough situations and managing personal stress

 

Conflict Management, Interpersonal Conflict Course, Stress Reduction and communication skills for Administration Professionals Course (Personal Assistants and Secretaries) is offered throughout  South Africa (including major centres like Johannesburg, Sandton,  Durban, Cape Town, Port Elizabeth, East London, Bloemfontein)

For further details on Conflict Management, Interpersonal Conflict Course, Stress Reduction and communication skills for Administration Professionals Course (Personal Assistants and Secretaries) please use contact form below: