How to create email and Email Etiquette Course

 

How to create email and Email Etiquette Course

Email has many advantages. It is quick and efficient however one has to realise that we are still dealing with a customer one to other side who needs to be treated in a respectful manner and not treated as if he or she is Robot.

Companies who can maximise the benefits of utilising email and the associated etiquette have a distinct advantage.  While many of the skills may seem obvious it is only through formally taking employees through the various dos and don’ts that one is sure that your organisation is in a position to benefit from effective email communication.

Skills covered: How to create email and Email Etiquette Course

 

Skills that are covered include:

• Learn how to use E-Mail effectively
• Learn to write effective e-mail messages
• Learn how to manage e-mail volume
• Identify 4 Key steps in Telephone Management

 

Benefits of mastering these skills include:

 

• A more relaxed, influential communication style
• Being a team-player with effective negotiation and collaboration skills
• Improved relationships and an uplifting working environment
• Increased performance and productivity

 

Course Outline: How to create email and Email Etiquette Course

 

 

 

E – Mail Basics

• E – mail characteristics
• E – mail programs
• When to use e – mail
• Writing an e-mail Message
• This will provide participants with the basics rules and definitions relating to emails.

 

E – mail features and security

• Features of an e-mail program and  Securing e –mailing

 

E – mail policies

• Copyright laws, viruses, and liability and internal company policies as they pertain to email.

 

 

 

E – mail messages

• headers and message body

 

 

E – mail effectiveness

 

 

 Netiquette guidelines

• Emoticons and abbreviations

 

 

 

Composing online correspondence

• Online communication
• Language and punctuation

 

 

How to create email and Email Etiquette Course is offered throughout  South Africa (including major centres like Johannesburg, Sandton,  Durban, Cape Town, Port Elizabeth, East London, Bloemfontein)

For further details on course please use contact form below

 

How to create email and Email Etiquette Course is offered throughout  South Africa (Johannesburg, Sandton,  Durban, Ca

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For further details on Project Management Course offered throughout  South Africa (including major centres like Johannesburg, Sandton,  Durban, Cape Town, Port Elizabeth, East London, Bloemfontein) please fill in form below.